Business of Tech: Daily 10-Minute IT Services Insights
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Business of Tech: Daily 10-Minute IT Services Insights
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis...
Nedávné epizody
1911 epizod
How Insurers Like CyberWrite Are Shifting Cyber Risk and Claims Accountability for MSPs – Nir Perry
The episode highlights a structural shift in the cyber insurance market, marked by increasing reliance on risk analytics and automation for underwriti...
Vendor Consolidation Shifts MSP Value from Tool Management to Proof of Enforcement
The dominant structural mechanism identified is the consolidation of security operations from individual point tools to integrated control planes that...
Margin Pressure for MSPs: How Microsoft Autopatch Moves Governance Upstream
The episode reveals a structural shift in the managed services market, where the value proposition for MSPs and IT service providers is moving away fr...
Pentagon AI Model Ban Shifts Control from Vendors to Procurement Authorities
The episode details a structural shift in the technology landscape: AI models are increasingly being treated as commodity components, with operational...
RAM Shortages Reshape Channel Economics: Interview with Howard Davies
The episode centers on sustained component shortages in the IT channel, specifically RAM, which are expected to last for approximately two years. Dave...
Microsoft and Anthropic Reshape MSP Partner Control Through Ecosystem Lock-In
The episode identifies a fundamental structural shift in the MSP and IT services landscape: vendor channel consolidation and ecosystem dependency are...
Drop in Search Clicks and Rise in AI Distribution Channels Shift Value Away from Traditional MSPs
AI deployment is compressing margins and altering the economic structure of the IT services market, with digital platforms and private equity–backed c...
AI Risk Goes Downstream: Why MSPs Are Inheriting Liability from Vendors and Policy Gaps
The dominant structural mechanism highlighted is the industry-wide shift toward liability transfer and governance gaps in AI procurement, deployment,...
Microsoft and OpenAI Expand AI Agents While Shifting Governance Costs to MSPs
A structural shift is occurring in the managed IT services landscape as AI capabilities are rapidly embedded across enterprise applications, with over...
AI Remediation Without Governance: How MSPs Face Rising Liability and Cost Exposure
The dominant structural shift identified centers on liability allocation and governance in the context of agentic AI deployment across IT and managed...
AI Integration Raises Data Governance Demands for MSPs — Colin Blair
The episode centers on D&H’s strategic approach to vendor selection, AI program development, and partner enablement within the evolving landscape for...
The Decline of Core MSP Services: Surviving the Shift to AI-Driven Differentiation with Anurag Agarwal
Research presented by Dave Sobel and Anurag Agarwal highlights a steep decline in profitability for core MSP services, driven by heightened commoditiz...
MSPWell Launch Reveals Governance Gaps in Channel’s Mental Health Initiatives
Correction (March 8, 2026): MSP Well stated that while a Discord server exists, it is currently configured as a “coming soon”/waitlist environment wit...
Margin Redistribution Forces MSP Service Restructuring in Memory-Constrained Markets
Market segmentation driven by rising memory costs is actively restructuring the endpoint device landscape, leading to margin redistribution across the...
Risk Moves Upstream: How Embedded Governance and Insurance Set New MSP Constraints
The MSP market is undergoing a critical shift toward risk management as the central value proposition, with operational accountability now defined by...
Supply Chain Risk Designations Are Reshaping Federal AI Procurement
The episode centers on the federal government's evolving approach to AI vendor governance, underscored by the recent directive from President Donald T...
Hardware Cost Volatility Forces MSPs to Reprice Contracts and Restructure Service Models
Enterprise IT spending is projected to reach $4.5 trillion by 2026, but this growth is concentrated in software, cloud services, and AI infrastructure...
Cybersecurity Distribution and Shared Risk Models: Interview with Jason Beal of Exclusive Networks
The episode centers on the evolving responsibility and risk allocation within cybersecurity distribution, with particular focus on Exclusive Networks’...
Anthropic Refuses Pentagon AI Demands; Burger King's AI Monitoring Raises Privacy Risks
Anthropic’s refusal to remove safeguards against mass domestic surveillance and fully autonomous weapons in its interactions with the Department of De...
Pentagon Pressures Anthropic for AI Access; VMware Exit Costs and Compliance Risks for MSPs
The episode’s central development is the ongoing dispute between the U.S. Department of Defense and Anthropic regarding Pentagon demands for unrestric...
Goldman Sachs Reports $700B AI Spend Yields No US GDP Growth; 40% of AI Projects Face Cancellation
Recent analysis from Goldman Sachs indicates that $700 billion in AI investment during 2025 resulted in no measurable U.S. GDP growth, with most AI eq...
Remote Monitoring Tool Abuse Surges, Microsoft Copilot Control Failures, and AI’s Channel Impact
Cybercrime’s escalation has reached a projected $12.2 trillion annual impact by 2031, with a notable surge in remote monitoring and management (RMM) t...
IT Salary Compression, AI Trust Decline, and Vendor Consolidation Impact MSP Strategies
Recent data highlights a growing disconnect between technology spending and measurable business outcomes, with small business optimism softening and w...
Jessica Yeck on AI Project Challenges and Partner Strategies at TD SYNNEX
The discussion centers on the implementation challenges and partner enablement strategies for artificial intelligence (AI) within the technology chann...
Creative AI Go-to-Market Strategies for MSPs in 2026: SMB Community Podcast
Welcome to a feed drop ofthe SMB Community Podcast, the longest-running MSP-focused podcast in the industry. Hosts James Kernan and Amy Babinchak div...
Managed Services and AI Integration: Interview with Brian Harmison on Corsica Technologies’ Strategy
Corsica Technologies’ reported 105% year-over-year growth in managed services bookings stands out as the primary development, indicating heightened de...
Deploying Agentic AI at Scale: Infrastructure, Reliability, and Risk with Ran Aroussi
Agentic AI is being deployed as production infrastructure in enterprise settings, but prevailing frameworks remain unreliable for mission-critical ope...
AI Spending Impact, Channel Share Decline, and MSP Growth Strategies With Jay McBain
The central development addressed is the disconnect between rising overall IT spending and the declining channel share for MSPs and IT partners. Dave...
Generative AI Drives Tech Spend Shift as Channel Margins Face Pressure
Global technology spending is projected to reach $5.6 trillion by 2026, with nearly two-thirds of this investment directed toward software and compute...
AI Operational Risk, Sovereign Cloud Mandates, and MSP Compliance Liabilities Examined
Mid-market organizations are transitioning from pilot projects to operationalizing generative AI and agentic workflows, according to a TechEYE article...
AI Raises Workloads and Burnout: HBR Study, Medical Risk, and New Governance for MSPs
Artificial intelligence (AI) is intensifying workloads rather than alleviating them, leading to increased burnout and declining decision quality, acco...
OpenAI Introduces ChatGPT Ads and Enterprise Agent Platform; Anthropic Releases Opus 4.6
OpenAI’s twin initiatives to monetize ChatGPT’s free tier through ads and launch the Frontier enterprise agent platform represent a shift in the AI pr...
IT Spending Rises but Channel Share Falls; AI Arms Race and Shrinking Jobs Impact MSPs
IT spending continues to expand, with North America projected to lead a 12.6% increase to $2.6 trillion, primarily due to hyperscaler investments in A...
Why AI Pilots Stall: Data, Complexity, and the Build vs. Buy Debate With Ashwin Mehta
AI pilot programs are consistently failing to deliver measurable business value, with a primary cause identified as a lack of clearly defined problem...
OpenAI Equity Move in MSPs, AI Adoption Challenges, and Tier 1 Job Impact—Interview with Seth Robinson
OpenAI’s direct investment and technical involvement with Thrive Holdings, specifically through its partnership with SHIELD Technology Partners, prese...
AI Fails to Deliver ROI for CEOs While Bot Traffic Surges and CISA Targets End-of-Life Devices
A PwC survey of over 4,400 CEOs across 105 countries found that 56% report artificial intelligence has not delivered meaningful revenue growth or cost...
OpenAI Enters Ads and Consulting; AI Deployment Shifts Liability and Costs for MSPs
The primary development centers on the shift toward smaller, task-specific AI models within enterprises and how this shift is primarily about transfer...
CISA Ransomware Intelligence Lag, Azure TLS Cutoff, and Risks from AI Skills Marketplaces
The episode focuses on current security risks and limitations in industry intelligence, highlighting that CISA’s Known Exploited Vulnerabilities (KEV)...
AI Adoption Outpaces Trust, Microsoft Sets NTLM Deadline, Right to Repair Expands
The episode centers on the expanding adoption of artificial intelligence (AI) tools among workers alongside a notable decline in confidence. According...
Small Business Optimism, Trillion-Dollar IT Services Projections, and Unmanaged AI Agent Risks
The episode centers on the structural shift in managed services driven by the adoption of autonomous AI agents and the resulting accountability challe...